YETI FAQ

Shipping Information

Ordering Information

Product Information

Returns & Exchanges

Warranty Information

Contact Us

 

SHIPPING INFORMATION

OUR SHIPPING POLICY

We want to get you your YETI® as soon as possible. That’s why we make every effort to process your order quickly so you can put your Tundra®, Roadie®, TANK® Hopper®, Panga™, LoadOut™, Silo™, Camino™, Hondo, or Rambler® to good use sooner.


YETI offers free standard shipping on qualified orders. Valid on orders shipped in mainland Europe only.


Please note - we ship to Europe only from this website. If you would like to ship elsewhere in the world, please contact us.


HOW LONG DOES IT TAKE TO DELIVER MY ORDER?

We aim to despatch all orders within 1 working day of purchase. In peak periods this may be extended to 3 working days, however we always aim to despatch your product as soon as possible. See our below for more information on how long it will take for your order to arrive once despatched.


If you order both a small item, such as a Rambler, plus a larger item, such as a Tundra, your order may be despatched in two shipments, and you will receive two tracking codes.


SHIPPING OPTIONS & RATES

We've made every effort to get your orders processed and shipped faster. Where possible we have provided an expedited shipping option. Shipping services and rates are subject to change without prior notice.


The following shipping options are available to you, but may be limited by product purchased or your local delivery options.

METHOD

COST

TIMING

STANDARD DELIVERY
(Orders over £40)

FREE

4-7 WORKING DAYS

STANDARD DELIVERY

£3.50

4-7 WORKING DAYS


ORDERING INFORMATION

WHERE IS MY ORDER?

We will send you an email once your order has been despatched, this will include your courier and your tracking reference. You can also login to your account to see order updates. Alternatively please contact us and we can provide you with an update.


CAN I CANCEL OR MAKE CHANGES TO MY ORDER?

We attempt to process and ship your order as quickly as possible. Please contact us as soon as possible if you need to modify or cancel your order. We are unable to cancel or modify on your behalf after the order has shipped.


WILL I BE CHARGED FOR A PRODUCT THAT DID NOT SHIP?

All payment for orders will be taken once the order is placed. If the product you ordered is out of stock, we will contact you as soon as possible and process a refund to the payment method used to place the order.


WHY DID I NOT RECEIVE AN ORDER CONFIRMATION OR SHIPPING NOTIFICATION EMAIL?

If you've checked your spam and trash folders and still cannot locate your confirmation or shipping emails, send us a quick request here.


WILL I RECEIVE A NOTIFICATION OR A TRACKING NUMBER WHEN MY ORDER SHIPS?

Yes, you will. When your package is scanned by our shipping provider, it automatically sends you an email with the tracking number included. If you have any questions, please contact us here.


CAN I GET MY YETI CUSTOMISED?

It’s currently not possible to order customised YETI’s in Europe, however we hope to bring this to Europe in the near future. If you would like to register your interest for a customised YETI, please contact us.


HOW DO I FIND AN AUTHORISED YETI DEALER?

At the moment you can only purchase your authentic YETI product in Europe through our website. We’re working on bringing YETI to a retailer near you in the future, please subscribe to our emails for updates.


DOES YETI SELL PRODUCT ON EBAY OR AMAZON?

It is currently not possible to purchase YETI products through EBAY or AMAZON in Europe. Make sure you purchase directly from YETI.com in Europe to ensure you receive an authentic YETI.



CAN'T FIND THE PRODUCT YOU ARE LOOKING FOR OR IT'S OUT OF STOCK?

If a product is out of stock, or if you can’t find a product you wish to purchase on our site, please contact us and we will be happy to provide you with more information.


WHAT IS YETI'S PRICE ADJUSTMENT POLICY?

We do not offer credits or refunds for price adjustments and will not price match competitors or dealers.


CAN I BUY A GIFT CARD?

Unfortunately we do not currently offer gift cards, however we hope to launch this soon.


WHERE DO I ENTER A PROMOTION CODE?

Once you add your YETI items to your shopping cart and go to the checkout, you can enter your promo code on the right hand side. On mobile you will need to click to expand “Show order summary”. Be sure your code has been applied before submitting your order, we are unable to provide a refund for any orders submitted without a promo code.


HOW DO I PLACE A CORPORATE ORDER?

Please contact us at customerservice@yeti.co.uk 


ACCOUNT


I FORGOT MY PASSWORD, OR WOULD LIKE TO CHANGE MY PASSWORD. HOW DO I RESET THE PASSWORD TO MY ACCOUNT?

Select Sign In, which is located at the top right hand side of YETI.com, and click on "Forgot Your Password".


HOW DO I UNSUBSCRIBE FROM EMAILS?

Simply click the unsubscribe link at the bottom of any YETI email or contact our Outfitter team here.

PRODUCT INFORMATION

You can find out more information about our products by selecting the product category you are interested in below.

TUNDRA
HOPPER
RAMBLER
PANGA
LOADOUT
CAMINO
TOCAYO
SILO

WHERE ARE YETI PRODUCTS MANUFACTURED?

All of our products are labeled or marked with their country of origin. Some of our Tundra coolers and all of our LoadOuts are manufactured in the U.S. and are designated as such. 

WHAT IS PROPOSITION 65 AND HOW DOES IT RELATE TO YETI?

In 1986, California voters approved an initiative to address growing concerns about exposure to certain chemicals, which requires businesses to notify Californians about significant amounts of chemicals in products. This warning appears on the Hondo Base Camp Chair, Bear Proof Locks, and the Security Cable Lock & Bracket in the form of the sticker or notice on the product for our California consumers. Please see below for an example of the warning label.


WARNING: This product can expose you to lead, which is known to the State of California to cause cancer and birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov.

 

 

Returns & Exchanges

OUR RETURN POLICY

We want to be sure you’re as happy with your YETI products as we are.

For the Christmas period YETI offers extended returns period : any order placed from 11th November to 25th December 2019 will have up until 31st January 2020 to return their item. The usual returns policy then applies, the item needs to be unused and in its original packaging and a proof of purchase must be provided.
Please contact customerservice@yeti.co.uk if you wish to return your order.

INS AND OUTS OF THE YETI RETURN POLICY

Refunds will be returned to the original form of payment. YETI does not offer store credit or gift cards for returned products. YETI does not accept returns on customised products or items purchased outside of YETI.com.


At this time we are unable to process exchanges. If you would like to change the product you ordered, we would suggest processing a return and placing a new order.


All merchandise must be unused and undamaged and returned in its original packaging for refunds.


For all returns, you will be responsible for return shipping costs. You may use a shipper of your choice to return your items. We recommend retaining the tracking number of your return for your records.


All original and return shipping costs are non-refundable. Product is no longer eligible for a refund 30 days after the original purchase date.


HOW TO RETURN A PRODUCT

 

If you would like to return your order for any reason, please return it to us within 30 days by reaching out to our Outfitter team.

  • Package your order including a copy of your packing slip. Please state the RMA number provided by the Outfitter team and the reason for your return.

Please send your return to the following address:

 

Return Address:

YETI Returns
RIF Europe
AMS Cargo Centre
Changiweg 9
Rozenburg
NETHERLANDS
1437EP

 

This return policy only applies to products purchased directly from YETI via phone or website.

YETI does not price match with dealers or competitors.

  

WARRANTY INFORMATION

We’re dedicated to making some of the most durable products on the planet. But sometimes the unexpected happens. So if there’s an issue with your YETI product, we provide the below warranty.

Please note, these terms reflect the goodwill warranty offered by YETI (Europe) Limited of 100 New Bridge Street, London, EC4V 6JA to its UK customers,

This warranty does not affect your legal rights in relation to faulty or misdescribed products.

LIMITED WARRANTY

We take pride in the products we make and warrant to the person who originally purchased the product (“you”) that all YETI products will be free from defects in workmanship and materials for their applicable Warranty Period, subject to the below conditions.

 

In order for your warranty claim to be approved, the following conditions must be met:

  • You must have purchased the product from a YETI authorised dealer;
  • You must provide proof as to the date of purchase from the YETI authorised dealer;
  • You must return the product to YETI; and
  • You must have used the product only as intended and in accordance with the product’s care instructions.

 

If a defect occurs as the result of the Product’s intended use according to the care instructions during the Warranty Period, we will repair or replace, at our discretion, the defective product or part. If the product has been customised by YETI, the customised mark will also be replaced. The warranty does not cover defects caused by third-party modifications, repairs, or replacement parts. Punctures, scratches, normal wear and tear, and the natural breakdown of colours and materials over extended time and use are not warranted.

 

WARRANTY PERIOD

FIVE YEAR WARRANTY PERIOD

YETI Tundra® | YETI Roadie® | YETI TANK® | YETI Silo® | YETI ICE™ | YETI Rambler® | YETI LoadOut™ | YETI Hondo™ | YETI Boomer™ Dog Bowl

 

THREE YEAR WARRANTY PERIOD

YETI Hopper® | YETI Panga™ | YETI Camino™ | YETI SideKick Dry™ | YETI Tocayo™ | YETI Lowlands™ Blanket

 

We will make every effort to replace limited edition or discontinued products but cannot guarantee their availability for replacement. Any limited edition or discontinued product still under its applicable warranty that cannot be replaced with an identical product will be replaced with the equivalent model based on availability.

 

We may make changes to products and designs in the time you purchased your product and submitted a warranty claim. Products repaired or replaced under this warranty may or may not incorporate these changes.

 

WARRANTY DISCLAIMER

Please note, these terms reflect the goodwill warranty offered by YETI (Europe) Limited of 100 New Bridge Street, London, EC4V 6JA to its European customers.

YETI does not provide any express warranties other than the warranty set forth herein. 


This warranty gives you specific legal rights. However, you may also have other legal rights in relation to faulty or misdescribed products. Nothing in these terms will affect your legal rights.

 

We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
The warranty is only available in the United Kingdom. No YETI reseller, agent, or employee is authorised to make any modification, extension, or addition to this warranty.

 

HOW TO SUBMIT A CLAIM

  • Warranty claims must be submitted by contacting our Outfitter Team. An Outfitter on our warranty team will respond back within 2-3 business days following a review of your request.
  • If your warranty claim is approved, you will be supplied with a Return Material Authorisation number (RMA#) and a pre-paid shipping label. We recommend keeping a copy of your tracking number for your records. Products must be returned directly to YETI in adequate cardboard packaging. A copy of the original sales receipt and the RMA# must be included with the product.
  • When the product has arrived back at YETI, the replacement product will be sent to you. 

This warranty does not affect your legal rights in relation to faulty or misdescribed products.

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