SHIPPING & RETURNS

 QUICK LINKS

 Do you offer free shipping?
    How much is shipping?
      What countries do you ship to?
         How can I return an item?


          OUR SHIPPING POLICY

          We want to get you your YETI® as soon as possible. That’s why we make every effort to process your order quickly so you can put your Tundra®, Roadie®, TANK®, Hopper®, Panga™, LoadOut™, Silo™, Camino™, or Rambler® to good use sooner.

          YETI offers free standard shipping on qualified orders. Valid on orders shipped in mainland Europe only.

           

          HOW MUCH DOES SHIPPING COST & HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

           We aim to despatch all orders within 1 working day of purchase. In peak periods this may be extended to 3 working days, however we always aim to despatch your product as soon as possible. See our below for more information on how long it will take for your order to arrive once despatched.

           

          If you order both a small item, such as a Rambler, plus a larger item, such as a Tundra, your order may be despatched in two shipments, and you will receive two tracking codes.


          Once we have despatched your order, you will receive a dispatch email from us which will include a tracking number.

           

           

          Orders need to be placed before 12pm GMT Mon-Thurs to be shipped the same day.

          "Delivery by dates" are estimates and cannot be guaranteed. While we do all we can to ensure your order is delivered on time, we cannot be held responsible for any late delivery or failure to deliver due to circumstances beyond our control. Deliveries may take longer due to customs provisions, unexpected delays or other circumstances beyond our control.

           

          DO YOU OFFER FREE SHIPPING?

          We offer free standard UK mainland shipping on all orders over £40. Please see full details above.

           

          WHAT COUNTRIES DO YOU SHIP TO?

          We currently ship to the UK, however we also have a European site that ships to parts of Europe, and allows you to purchase in Euros. Please visit our US website for delivery to the USA & Canada.

           



          RETURNS AND EXCHANGES

          OUR RETURN POLICY

          We want to be sure you’re as happy with your YETI products as we are. If you’re not satisfied with your purchase, you can return it for a refund within 30 days of your purchase, provided it is unused and is still in its original packaging. For products purchased from an authorized dealer, their return policy applies — please contact them directly for more information.


          Please contact customerservice@yeti.co.uk if you wish to return your order. 

           

          INS AND OUTS OF THE YETI RETURN POLICY

          Refunds will be returned to the original form of payment. YETI does not offer store credit or gift cards for returned products. YETI does not accept returns on customised products or items purchased outside of YETI.com.

           

          At this time we are unable to process exchanges. If you would like to change the product you ordered, we would suggest processing a return and placing a new order.

           

          All merchandise must be unused and undamaged and returned in its original packaging for refunds.

           

          For all returns, you will be responsible for return shipping costs. You may use a shipper of your choice to return your items. We recommend retaining the tracking number of your return for your records.

           

          All original and return shipping costs are non-refundable. Product is no longer eligible for a refund 30 days after the original purchase date.

           

          HOW TO RETURN A PRODUCT 

          If you would like to return your order for any reason, please return it to us within 30 days. Please return package your order and post it back to the below address, including a copy of your packing slip. Please state on the picking slip the reason for your return:

          This return policy only applies to products purchased directly from YETI via phone or website.

           

          YETI does not price match with dealers or competitors.

           

          RETURN ADDRESS:

          YETI Returns
          RIF Europe
          AMS Cargo Centre
          Changiweg 9
          Rozenburg
          1437EP